Patient Relations Officer - Bangka Belitung

Join Medika Sejahtera Hospital in Bangka Belitung as a Patient Relations Officer and become the bridge between exceptional healthcare and patient satisfaction. In this pivotal role, you will ensure seamless communication, resolve concerns with empathy, and foster a positive patient experience. As part of our dedicated team, you will handle inquiries, coordinate appointments, and maintain our hospital's reputation for compassionate care.

Medika Sejahtera Hospital is a leading healthcare provider in Bangka Belitung, committed to delivering high-quality services with a personal touch. Located in the heart of Pangkal Pinang, our hospital is equipped with state-of-the-art facilities and a team of highly skilled professionals. We offer a supportive work environment, continuous learning opportunities, and a competitive salary package.

As a Patient Relations Officer, you will be the first point of contact for patients, ensuring their needs are met with professionalism and care. You will work closely with doctors, nurses, and other healthcare providers to ensure a smooth and positive experience for every patient. This role is perfect for someone who is passionate about healthcare and has a strong desire to make a difference in people's lives.

📋 Tanggung Jawab Pekerjaan

• Handle patient inquiries and provide information about hospital services.
• Coordinate and schedule patient appointments with healthcare providers.
• Resolve patient concerns and complaints with empathy and professionalism.
• Maintain accurate and up-to-date patient records using hospital information systems.
• Assist in patient admission and discharge processes, ensuring a smooth transition.
• Promote hospital services and facilities to patients and visitors.
• Collaborate with healthcare teams to ensure a positive patient experience.
• Participate in hospital events and activities to enhance patient satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Healthcare Administration, Hospitality Management, or a related field.
• Minimum of 2 years of experience in a patient relations or customer service role in the healthcare industry.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Proficiency in using hospital information systems and patient management software.
• Ability to work well under pressure and manage multiple tasks.
• Empathy and compassion for patients and their families.
• Fluency in Indonesian and English is a plus.

🛠️ Keahlian

Lowongan Terkait